St. Mary's University
Registeration Available Anytime
Location: Addis Ababa, Addis Ababa, Ethiopia
Addis Ababa Chamber of Commerce
Study Method: On Site (at Client Location)
Location: Addis Ababa, Ethiopia
St. Mary's University
Registeration Available Anytime
Study Method: Distance
Location: Addis Ababa, Addis Ababa, Ethiopia
St. Mary's University
Registeration Available Anytime
Study Method: Distance
Location: Addis Ababa, Addis Ababa, Ethiopia
ARKI Leadership & Management Consulting Plc
Location: Addis Ababa, Ethiopia
Discuss customer service concepts and develop appreciation for customer behavior;  Impart practical skills that will help delight customers and deliver excellent service; and Gain insights into techniques that will assist to effectively deal with customer complaints. Duration  20 hours (5 half-day sessions or a 2 1/2 day program). Delivery Method This...
ARKI Leadership & Management Consulting Plc
Location: Addis Ababa, Ethiopia
 Highlight the differences between leadership and management and discuss why both are important.  Explore effective leadership competencies.  Develop awareness of participant’s leadership style and identify opportunities for development. Duration  20 hours (5 half-day sessions or a 2 1/2 day program). Delivery Method This is a...
Crown Agents
Study Method: On Site (at Client Location)
Location: Ethiopia
Trained project and programme management practitioners are essential for the successful delivery of strategic outcomes, but as professionals from many disciplines are now becoming increasingly involved in projects, all managers now need a good understanding of the principles of sound project management.  This course is designed for anyone involved in the delivery of projects and...
Crown Agents
Study Method: On Site (at Client Location)
Location: Ethiopia
The ability to evaluate which project or policy will have the most impact and yield the best results  for the greatest number of people is truly valuable when time and resources are inevitably under pressure. This five-day programme will help policy makers,  project managers and public service practitioners understand how to assess the likely impacts of potential  policies...
ARKI Leadership & Management Consulting Plc
Location: Addis Ababa, Ethiopia
Appreciate the relationship between company strategy and individual as well as team objectives. Identify methods for setting effective performance goals. Discuss mechanisms for measuring performance and providing feedback. Duration  12 hours (3 half-day sessions or a 1 1/2 day program). Delivery Method This is a facilitator-led program. The module has a lot of...
Crown Agents
Study Method: On Site (at Client Location)
Location: Ethiopia
Transformational change often means taking on increasingly large and complex ICT projects - and equally increasing concerns around the risk of project failure.  This course examines the rationale for ICT strategy and the reasons why an organisation might need a governance framework. Key areas explored include: market trends that could enable or disrupt an organisation’s services; the...
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