Addis Ababa Chamber of Commerce
Study Method: On Site (at Client Location)
Location: Addis Ababa, Ethiopia
ARKI Leadership & Management Consulting Plc
Location: Addis Ababa, Ethiopia
Discuss customer service concepts and develop appreciation for customer behavior;  Impart practical skills that will help delight customers and deliver excellent service; and Gain insights into techniques that will assist to effectively deal with customer complaints. Duration  20 hours (5 half-day sessions or a 2 1/2 day program). Delivery Method This...
ARKI Leadership & Management Consulting Plc
Location: Addis Ababa, Ethiopia
 Highlight the differences between leadership and management and discuss why both are important.  Explore effective leadership competencies.  Develop awareness of participant’s leadership style and identify opportunities for development. Duration  20 hours (5 half-day sessions or a 2 1/2 day program). Delivery Method This is a...
Crown Agents
Study Method: On Site (at Client Location)
Location: Ethiopia
Trained project and programme management practitioners are essential for the successful delivery of strategic outcomes, but as professionals from many disciplines are now becoming increasingly involved in projects, all managers now need a good understanding of the principles of sound project management.  This course is designed for anyone involved in the delivery of projects and...
Crown Agents
Study Method: On Site (at Client Location)
Location: Ethiopia
The ability to evaluate which project or policy will have the most impact and yield the best results  for the greatest number of people is truly valuable when time and resources are inevitably under pressure. This five-day programme will help policy makers,  project managers and public service practitioners understand how to assess the likely impacts of potential  policies...
ARKI Leadership & Management Consulting Plc
Location: Addis Ababa, Ethiopia
Appreciate the relationship between company strategy and individual as well as team objectives. Identify methods for setting effective performance goals. Discuss mechanisms for measuring performance and providing feedback. Duration  12 hours (3 half-day sessions or a 1 1/2 day program). Delivery Method This is a facilitator-led program. The module has a lot of...
Crown Agents
Study Method: On Site (at Client Location)
Location: Ethiopia
Transformational change often means taking on increasingly large and complex ICT projects - and equally increasing concerns around the risk of project failure.  This course examines the rationale for ICT strategy and the reasons why an organisation might need a governance framework. Key areas explored include: market trends that could enable or disrupt an organisation’s services; the...
ARKI Leadership & Management Consulting Plc
Location: Addis Ababa, Ethiopia
Create appreciation for basic negotiation concepts and the fundamentals of negotiation preparations; Learn and apply effective negotiation strategies; and  Develop consensus building and closing techniques. Duration  16 hours (4 half-day sessions or a 2 day program). Delivery Method This is a facilitator-led program. The module has a lot of...
Crown Agents
Study Method: On Site (at Client Location)
Location: Ethiopia
The Project Management in Development for Professionals (PMD Pro) are internationally recognised certifications which have been developed by experts from leading NGOs and charities.  They have been designed to reflect the unique factors which impact on development projects and to embed  a consistent approach to project management in the sector.  PMD Pro 2 is the...
ARKI Leadership & Management Consulting Plc
Location: Addis Ababa, Ethiopia
Enhance participants selling skills by learning and applying the steps of the sales cycle;  Gain insights into techniques for effectively dealing with customer concerns and objections; Discuss methods to manage customer relationships effectively through a structured account management practice. Duration 28 hours (7 half-day sessions or a 3 1/2 day program). Delivery...
Jobs