ARKI Leadership & Management Consulting Plc
Location: Addis Ababa, Ethiopia
Discuss customer service concepts and develop appreciation for customer behavior;  Impart practical skills that will help delight customers and deliver excellent service; and Gain insights into techniques that will assist to effectively deal with customer complaints. Duration  20 hours (5 half-day sessions or a 2 1/2 day program). Delivery Method This...
ARKI Leadership & Management Consulting Plc
Location: Addis Ababa, Ethiopia
 Highlight the differences between leadership and management and discuss why both are important.  Explore effective leadership competencies.  Develop awareness of participant’s leadership style and identify opportunities for development. Duration  20 hours (5 half-day sessions or a 2 1/2 day program). Delivery Method This is a...
ARKI Leadership & Management Consulting Plc
Location: Addis Ababa, Ethiopia
Appreciate the relationship between company strategy and individual as well as team objectives. Identify methods for setting effective performance goals. Discuss mechanisms for measuring performance and providing feedback. Duration  12 hours (3 half-day sessions or a 1 1/2 day program). Delivery Method This is a facilitator-led program. The module has a lot of...
ARKI Leadership & Management Consulting Plc
Location: Addis Ababa, Ethiopia
Discuss effective corporate governance models.  Expound the importance of risk management in governance. Create awareness and appreciation for Corporate Social Responsibility (CSR) as a strategic tool. Duration 16 hours (4 half-day sessions or a 2 day program). Delivery Method This is a facilitator-led program. The module has a lot of practical content...
ARKI Leadership & Management Consulting Plc
Location: Addis Ababa, Ethiopia
Create appreciation for basic negotiation concepts and the fundamentals of negotiation preparations; Learn and apply effective negotiation strategies; and  Develop consensus building and closing techniques. Duration  16 hours (4 half-day sessions or a 2 day program). Delivery Method This is a facilitator-led program. The module has a lot of...
ARKI Leadership & Management Consulting Plc
Location: Addis Ababa, Ethiopia
Enhance participants selling skills by learning and applying the steps of the sales cycle;  Gain insights into techniques for effectively dealing with customer concerns and objections; Discuss methods to manage customer relationships effectively through a structured account management practice. Duration 28 hours (7 half-day sessions or a 3 1/2 day program). Delivery...
ARKI Leadership & Management Consulting Plc
Location: Addis Ababa, Ethiopia
 Provide insights into the core concepts of strategic management.  Evaluate various business strategies in dynamic market environments. Gain insights into various strategic management models. Duration  12 hours (5  half-day sessions or a 2 1/2 day program). Delivery Method This is a facilitator-led program. The module has a lot of practical...
ARKI Leadership & Management Consulting Plc
Location: Addis Ababa, Ethiopia
Understand and practice clear, active and respectful communication. Learn and apply the various uses of feedback in achieving mutual understanding. Identify and manage defensive and supportive communication climates. Duration 8 hours (2 half-day sessions or a 1 day program). Delivery Method This is a facilitator-led program. The module has a...

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