Course Description
Where there is workplace interaction there will inevitably be disagreement and dispute. This can lead to conflict, which if unresolved, can be costly to both individuals and the organisation.
HR professionals need to be able to respond appropriately to manage disputes, facilitating constructive dialogue and persuade all parties to work towards a resolution that restores professional and respectful working relationships.
Dealing with disputes where trade unions are involved requires sophisticated negotiation and persuasion skills, and a firm understanding of the law.
There is a range of highly effective early interventions which are non-litigious and economical ways of resolving workplace conflict. Over the ten days, delegates will learn different approaches involved in dispute resolution, including negotiation, mediation and conciliation. Role-plays and interactive exercises reflecting different conflict scenarios will help enforce learning.
COURSE OBJECTIVES: On completion, you will be able to:
Course Structure
KEY TOPICS:
Course Provider Contact
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