Target Group: Information Desk Staff, Public Relation Officers, Customer Service representatives, Salesperson, Financial Clerks, Cash Collectors, Cashiers, Front line staff, Administrative and Clerical staff, Team leaders or anyone who has direct contact with customers from Government organizations and NGO's.
Objective: is to upgrade participants' knowledge, skill and attidute about customer service so that they can improve their customer handling.
LEVEL : MLM (Middle Level Management)
VENUE: Debre-zeit Management Training Center
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