Customer Service Experience. Image and Business etiquette
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(Course Id: 94040 | 844 Views)Posted00UNK
Course Description
Customer service determines the winners and losers. Are you presenting yourself with the professional polish that customers deserve and expect?
How many opportunities are being missed or lost ; directly or indirectly due to your team image, customer service, dressing and etiquette shortfall?
In this program you will learn how to; • Stand head and shoulders above the competition • Exceed customer expectations and encourage repeat business • Increase business through word of mouth recommendations • Attract higher quality staff and improve staff retention • Create a look to suit the image of your organization to gain confidence... • Appreciate and apply proper grooming for success.. • Become persuasive communicators with customers both internal and external.. • Enhance best dressing and corporate culture.. • projecting a positive & lasting image.. • smart and acceptable casual wear for work.. • Make the best on Psychology of colors.. • Intergrate New and emerging customer service enhancement technologies • Use Online customer service management tools • Discover the Levels of Success in your Customer Service