This three days intensive course is designed for professionals working within Governments across the world, diplomatic missions and international bodies who require to learn or upgrade their protocol, communication and etiquette skills.
-Professional Conduct/Communications Skills -Basics to Table Etiquette from Start to Finish -3-Course Tutorial Business Lunch -Dressing -International, Diplomatic Rank & Status; Forms of Address; and Precedence -Proper introductions and their responses -The ins and outs to planning and implementing a formal dinner event -Written Business and Social Correspondence and Invitations -Flag Etiquette and Military Protocols -Review; Practice session to review lessons learned that day; Pledge cards; homework assignment. -Foreign Missions -The Foundations to International Missions -Understanding Cross-Cultural Differences and Awareness -Travel Wardrobe and Packing -Global Gift-Giving Practices -Informal Discussion, including a lesson on wine ordering and wine etiquette -How to use technology in the 21st century while remaining diplomatic -Managing your team for government and diplomatic assignment. -Body Language the project confidence and power. -International Diplomatic Standards on etiquette Image, Communication & etiquette
Your body language, your clothing and accessories have a tremendous impact on how you are judged by others.
Are you presenting yourself with the professional polish that customers deserve and expect?
Different working environments demand different styles of attire, however, a 10-second glance is all it takes for social contacts and potential clients to size-up your sense of professionalism, competence, trustworthy, taste, culture and class.
Are you moving with confidence and ease through the five levels of acceptable dress in the business world?
What about your team? When is the last time your HR department reviewed the body language, customer service, clothing and etiquette aspects within your organizations?
How many opportunities are being missed or lost ; directly or indirectly due to your team image, dressing and etiquette shortfall?
In this program you will learn wardrobe strategies that will enhance the company brand, your personal brand, image, business etiquette and much more...
In this highly practical course Participants will learn: Business Etiquette: • the company image • creating a dynamic impression • meeting and greeting at networking functions • how to make introductions • welcoming clients • greeting colleagues • the language of small talk • time management • email etiquette • mobile phone etiquette • how to deal with external customers • how to behave toward internal customers • the importance of a good routine
Deportment: how to portray a professional image • projecting a positive & lasting image • the elegant way to walk into a room • the correct hand shake • standing and sitting with composure and style
Table Manners: the essence of good business dining skills • table manners and table settings • which cutlery to use • how to use it • buffet selection • eating decorum • unfamiliar cuisine or an inedible meal • how to handle difficult situations politely • how to behave at formal & informal gatherings • how to handle yourself during cocktail parties • conversation & listening skills during meals and functions
Image & Style: creating a look to suit the company image • selecting colors & styles • dressing for your body shape • suitable attire for the office • smart and acceptable casual wear for work • the capsule wardrobe • style of suits and dress • shirts and ties • color of shirts/blouses • hosiery and socks • shoes • handbags/brief cases • jewellery
Personal Grooming: grooming from the inside out • general grooming • personal hygiene • hair & make-up Cross Cultural Understanding
The fundamental intention of cross cultural training is to equip the learner(s) with the appropriate skills to attain cross cultural understanding.
Some of the key areas addressed in this module include; • Familiarization and knowledge of different cultural characteristics, values, beliefs and behaviors. • Cultural awareness and understanding which creates open mindedness, behavior and attitude change toward different cultures • Empathy and Cultural Sensitivity which is a by-product of awareness and creates an ability to read into situations, contexts and behaviours that are culturally rooted and be able to react to them appropriately. • Diversity and Cultural competence which is the final stage of cross cultural understanding and signifies the individual’s ability to work effectively across cultures