Customer relations:
· Warmly welcome and greet customers; find out the customer's needs; recommend, select and help locate the right merchandise
· Describe a product's features and benefits; demonstrate use and operation of the product
Sales:
· Answer customer queries, make suggestions and encourage purchase of displayed items
· Receive and process cash, check and charge/credit payments; provide change and receipts; bag or package purchases; gift-wrap merchandise
· Arrange and display merchandise; keep merchandise area tidy; take stock inventory; requisition new stock
Bookkeeping:
· Count money, sort charge slips and balance monies; maintain sales records; place special orders; organize and process merchandise exchanges
· High school diploma or equivalent preferred with proven working experience in similar roles
· Knowledge of customer service principles and processes; knowledge of sales principles; relevant product knowledge and training
· Good communication skills Amharic and English; customer service orientation; patience, adaptability, initiative, persuasiveness, stress tolerance, high energy level, integrity