Task and responsibility
The sound extension, monitoring and documentation of branch operations within the area,
Monitors loan collaterals submitted by clients; and as recommended by the branch, controls and facilitates the selling of these collaterals in coordination with
the institution’s legal officer;
Oversees the implementation of the internal control systems, ensuring the smooth running of the business and safeguarding the institution’s assets; follow up with the concerned branch manager(s) any actions required from the branches as recommended by the audit findings;
Undertakes and facilitate development of annual plan and budgets for branches
Maintain the quality of the loan portfolio of the MFI within the area,
Maintain the deposit level of the branches within the area,
Assist regional manager on management of the staff in the region,
Ensures a strong integration and networking with primary partners, local authorities and sectoral line relevant departments.
Branch operations
Undertakes and facilitate development of annual plan and budgets for branches,
Assists the Area Operations Manager to supervises the day-to-day branch operations through the Branch Managers to ensure that the targets set and agreed upon are met;
Assists the Area Operation Manager to Coordinates with Finance & Accounts department and branch managers to make sure that there is appropriate branch liquidity management;
Assists the Area Operation Manager to Coordinates with the HR department in planning personnel need and capacity building of the branches,
Consults with the MIS/ IT department any monitoring or reporting related issues, and resolves the issues at the soonest time possible;
Maintaining the quality of the loan portfolio of the MFI within the area
Assists the Area Operations Manager in managing loan delinquency by closely monitoring the branches and ensuring strict compliance to all policies and procedures;
Assists the Area Operations Manager in managing branch operations outside of acceptable levels.
Management of the staff in the region
Ensures that the operations staff receive adequate training; Participates in development/ reviews of curriculum for training of the Credit Officers; Collaborates closely with Training Officer in matters of training new and in service operations staff (Credit Officers, tellers and Branch Managers)
Integration and Marketing
Participate in ensuring a strong integration and networking with Primary partners, local authorities and sectoral line relevant departments
Assists the Area Operations Manager in undertaking of client satisfaction surveys, likes and dislikes and focus Group discussions on a regularly basis
Assists the Area Operations Manager in ensuring expansion of branch offices in compliance to branch office opening, procedures and standards
Assists the Area Operations Manager in ensuring delivery of appropriate reports to the partners, local authorities and other Partners
Maintain the deposit level of the branches within the area
Assists the Area Operations Manager in mobilizing savings from the public;
Ensures the existence of quality customer service at branch level
Qualifications and Experiences
BA Degree in Accounting/Management /Banking & Finance/Marketing/Agricultural Economics/Cooperative or relevant social science fields with prolonged experience in MFI
6- years work experience out of which two years in supervisory position in credit & saving operation
Must have clear understanding of MFI Industry
Can speak local language
Micro soft and excel applications
Good command of written & oral English skill is advantageous.
Place of Work: North Area Operation Office
Terms of Employment: Permanent
Salary: As per the Institution salary scale