Manage all project related ICT support services and ensure that adequate level of support is being provided to the organization;
Maintains organizational information communication data base using available software for exchange, back up, tracking and sorting administrative and communication information;
Maintain and regularly update thorough documentation relating to the network configuration and its administration, detailing problem determination and resolution, thus ensuring pooled knowledge in the event of a disaster;
Ensures all FH/E’s information communication technology equipment has full functionality on a reliable and timely basis; Manage and ensure inventory of IT assets are kept up to date;
Arranges and performs repair and maintenance of computers, servers, LCD Projectors, UPSs, printers, LAN/WLAN/WAN connections, etc on regular bases;
Creates updates and maintains internal and external electronic communication data base; Keep abreast of new developments and advancements in information communication technology (ICT) and make suggestions for improvements to services provided;
Advises on ICT documentation production and distribution within FH/E;
Monitors proper implementation of FH/E’s ICT Policy and Procedures and Ensure that electronic internal and external communication channels are operating as per FH/E policies and procedures;
Ensure that all precautions are taken concerning sensitive information;
Avails and updates anti-virus software in each workstation and electronic devices for protection and follows the standard maintenance check list for periodic checks of machines;
Arrange and Conduct essential trainings on IT Introduction to Computer, Microsoft and Linux Packages like Skype, Dropbox and Google Apps for new and existing staffs;
In coordination with Project Managers and the Addis IT team plan a realistic support visit schedule to project sites and work in a team spirit;
Prepares periodic ICT reports;
Undertakes any other related task as assigned by the IT Coordinator and IT Manager;
Respond & communicate any IT requirements with Global & Regional offices as needed;
Promotes and abides by the VMV of FH;
Give required specifications for users and check purchased devices to confirm the proper specifications were provided and that all software is genuine When new ICT equipment is purchased;
Update ICT equipment inventory of printers, computers EVDO, CDMA, scanner and photocopier
Duration of contract: Up to September 2017, may be renewed for one year.
Job Requirement
Academic qualification
BSc Degree in Information Technology or Computer Science or Management Information Systems or electrical Engineering or related field of studies
Work experience-
Minimum of three years of relevant experience on Networking, System Administration, Database Management and IT Support preferably in NGO settings
Other requirements- good command of English language