Developing and implementing revenue collection processes, procedures and policies that can match with the objectives of the SBU
The jobholder is responsible for drawing up and monitoring the department’s budget andrealisation of activities within the agreed budget
Review processes/ standards/procedures and policies based on the PTOs’ needs to maintain positive relationship.
Ensure Issuance of equipment (vending/validator) machines to PTOs and proper stock and cash management with PTOs
Ensure existing business compliance with required Operating/service-level agreements (O/SLAs)
The jobholder is responsible for drawing up and monitoring the department’s budget and realisation of activities within the agreed budget.
Regular guidance, coaching and assistance of employees(Cashiers, conductors, etc)
Ensure the correct products and services are delivered to customers in a timely manner
With this, he/she regularly evaluates the services provided with the customer, principal and suppliers.
Negotiates with relevant parties in case of serious disruption of service.
Strictly comply with the procedures and systems already outlined in standard operating manual of the company
Play an integral part in generating new sales that will turn into long-lasting relationships
Draws up Service Level Agreements (SLA) for the customer in cooperation with the Product and Service Manager on services to be provided, including preconditions, delivery periods, specifications and continuity requirements. Negotiates about and implements these agreements.
Is responsible for making cost-efficient arrangements with suppliers to be able to offer the desired chain services (end-to-end).
Draws up forecasts in cooperation with the customer regarding volume and type of service, makes suggestions to meet these and gives advice on complex specific issues.
Signals risks for continuity and cost management of services and takes specific actions to prevent this
Proactively advises (Product and Service) management about possible service and product improvements and draws up improvement proposals.
Responsible for improvement proposals on reducing management costs or improving and increasing quality.
Assess the company’s targets, opportunities, strengths and weaknesses and draw workable conclusions from such, towards re-positioning the company to confront and overcome new business challenges
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
Job Requirement
Education
BSc/BA in business administration, marketing, project management or relevant field
Experience,
A minimum of 10 years’ experience in commercial related position and providing solutions based on customer needs in complex and rapidly changing environments
Extensive experience of drawing up SLAs
Extensive experience of delivery management (performance management) in complex environments.
Professional Knowledge and Expertise
Card production: logistics management
Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
Excellent organizational skills
Competencies:
Ability in problem-solving and negotiation
Good attention to details and accuracy in service delivery
Mental and physical stability to meet up with day-to-day business demands and responsibilities