Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements. Provides product, service, or equipment technical and engineering information by answering questions and requests.
Update and review the different types of production process and quality requirements of products and semi products and understand the machinery and equipment the suppliers provided. industry in their designs, efficiency and operation systems.
Maintain professional and technical knowledge by studying attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Study the production and chemical process, operational, investment and cost advantages of machinery and equipment the company represents to be promoted and sold to the different customers.
Promote and get customers acceptance by giving technical explanations and information, forwarding presentations and demonstrations of machinery and equipment to different potential customers in the industry.
Participate in the procurement process of machinery and equipment on issues that need technical expertise.
Respond to technical queries of customer and suppliers represented.
Participate in the installation, testing and commissioning of machinery and equipment.
Inspect and advise on improvements in the production process in the machinery and equipment in question.
Determines improvements by analyzing cost-benefit ratios of equipment, supplies, or service applications in customer environment; engineering or proposing changes in equipment, processes, or use of materials or services.
Advise on compliances with legal requirements by studying existing and new legislation; anticipating future legislation; advising customer on product, service, or equipment adherence to requirements; including on needed actions.
Prepare and propose scope of specific projects and budget.
Follow-up the performance of machinery and equipment supplied to customers that are under operation and report to suppliers.
Participate in all after sales services that require technical expertise,
Prepares sales engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends.
Contributes to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives
Contributes to team effort by accomplishing related results as needed.
Job Requirement
Education: Bachelor’s Degree in CHIMECAL ENGINEERING
Experience: more than 4 years of experience specially Should have experience in food and beverage manufacturing industry
Language skills: Written and spoken English a must