VACANCY ANNOUNCEMENT No. 034/2017
(Internal/External)
The vision of ECX is to become a leading and dynamic Exchange in Africa. ECX has a mission to provide a modern, efficient, transparent and reliable market platform to serve the national development goals through adaptation of technology, excellence in innovation and with integrity. ECX is a unique partnership of market actors, Members of the Exchange, and its main promoter, the Government of Ethiopia. ECX represents the future of Ethiopia, bringing integrity, security, and efficiency to the market. ECX would like to recruit motivated and qualified applicants for the following positions.
Position: Specialist, Member & Client Relation
Required No.: 1 (One)
Duty Station: Addis Ababa
Availability: As soon as possible
JOB PURPOSE:- The purpose of this job is to ensure smooth and transparent relationship of the Exchange with members, clients and external stakeholders; ensure continuous customers satisfaction and timely response to customer enquiries; coordinate with functional Divisions to improve customers satisfaction and to resolve members’ and clients’ requests, questions and complaints as a focal person.
SUMMARY OF MAJOR DUTIES AND RESPONSIBILITIES
· Prepares and updates customer services guidelines, manuals, processes flows, complaint tracking and reporting formats of the division and other divisions;
· Plans and organizes engagement events with internal and external customers of the Exchange together with other concerned divisions of the Exchange;
· Provides front-line advice and support to customers and gather feedback or complaint from customers on the Exchange service. Participate in conducting customers satisfaction survey;
· Works closely with other departments in processing customer related requests;
· Produces analytical and customer experience reports;
· Performs other duties assigned by the immediate supervisor.
· MBA/BA in Marketing, Management, Economics, Business Management and related fields and 2/4 years of work experience in Customer Service, Customer Relationship, Sales Management, Marketing, and related business