General Overview of the job
The role of the position holder is branch and agent network support, training compliance monitoring and compliant handling. The post holder will collect, compile complaints of agents and Branches and seek solution either at his/her level or escalate to immediate supervisor. In addition makes sure that the M-BIRR branch and agent network address is kept up to the standard and available for easy use by the end user.
In addition the position incumbent will support immediate supervisor in designing a workable framework that will facilitate the on boarding process, of new financial institutions. Interact with partners and different departments to drive and facilitate the on-boarding process. On the job training of newly activated branches and their associated agents.
Detail duties and responsibilities:
Provision of training
Compliance monitoring
Compiling and maintaining Agent and branch locator information
Reporting
On boarding of new Financial Institutions
Collaboration
Confidentiality
Other
Reports to: Network Support and compliance Manager
Competencies and Skills
Education and experience :
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