The incumbent operates the daily operation of the restaurant/banquet in a designated outlet, ensuring that high quality food and beverage products and services are on offer to the hotel guests, and presenting them according to the Marriott Standards. Manages the maintenance, hygiene standards and safeguards the outlets’ financial objectives set out by MEA Addis Ababa. Ensure compliance of all departmental rules, policies, and procedures by associates consistently. Perform daily routine with departmental checklists are strictly followed and handovers between shifts are properly done and documented daily.
- Ability to forecast business volume and take consequent measures to ensure smooth operation
· Must possess hands on computer skills in the Microsoft Office Environment.
· Ability to work with minimum supervision, under pressure and handle multiple assignments.
· Ability to train, develop, guide, motivate and coach direct reports.
· Excellent team player
· Ability to evaluate/ appraise direct reports at end of evaluation periods in addition to doing it as and when necessary
· Possess excellent guest contact skills, pleasant personality, and positive facial expression
· Ability to address, solve and feedback on problems on time
· High interpersonal skills, to run operation smoothly by collaborating with other departments
· Detail oriented personality
· Ability to forecast business volume and take consequent measures to ensure smooth operation
· Ability to work on weekends/Holidays and shifts other than a day shift
· Conversant with safety and security standards and able to act swiftly in leading guests and team in case of emergency
- Understands and implements Marriott International standards
· High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
· 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.