• General IT support, dealing with hardware and software enquiries; working together with a small team of staff to deliver a professional high-quality service level to end users
• First line support for all desktop and laptop users
• Routine server maintenance and monitoring
• Working together with all Departments to ensure staff IT training requirements have been met
Key Responsibilities:
1. Support of Microsoft products such as Office (various versions)
2. Support of hardware and software for Dell devices and applications from Servers, Desktops and Laptops
3. End user and product support for printers and photocopiers
4. OS Support – Microsoft Windows and others
5. OS Server Support – Microsoft 2008 R2, 2012 R2
6. Experience of SQL Server and Exchange Server 2012, and Active Directory
7. Respond to and log calls, escalating calls as required with key support vendors
8. Event day support may be required from time to time
9. Provide one on one training when requested
10. Manage and set up new hardware following IT policies and procedures
11. Provide AV support and presentation projectors support to staff
12. Carry out duties to help support the EALBI mission statement in line with the Company’s Values
Job Requirement
1st degree in computer sciences or computer engineering or related field of study.