Job Summary Maximize revenue opportunities in the areas of group reservations, conference and events by driving sales leads and increasing conversions. Interact frequently with Guests and customers with the intention of earning repeat and expanded business. Specific Tasks
Timely organization and distribution of all administrative documents in C & E sales, including. FS, alteration, weekly schedules, monthly schedules, GEM, flowers etc. Carry out hotel tours Manage discussions on events and group reservations. Drawing up offers and contracts and general correspondence with guests Adherence to the deposit guidelines Smooth coordination of room bookings by intensive communication with group reservations and individual reservations Welcoming and saying goodbye to guests attending events Providing support for events and closely attend whether promises are met Carrying out exit interviews and drawing up a corresponding report Control of invoices for completeness and payment on time; adherence to all the sales guidelines and time periods for the C & E area, Daily checks on follow up and decision date listen Drawing up and distribution of all the necessary reports Do Quality Checks on existing bookings Operate an efficient filing system |
BA degree in Hospitality Management or Business related fields. Knowledge of the hotel property management systems Demonstrated 3 years and above previous experience working in Group reservation, Conference & Events function Good organizational and administration skills Positive attitude and good communication skills Commitment to delivering a high level of customer service Confident telephone manner High level of IT skills Excellent grooming standards Demonstrated previous experience working in a Sales environment |