Job Summary
Reservation Agent will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
Convert, quickly, inquiries into contracted business
Respond, positively, to sales inquiries to develop future sales leads
Identify sales leads, as appropriate
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
Provide prompt and efficient service while maintaining the hotels brand standards
Minimum BA Degree in Hotel Management, Hotel Reservation or other related field
More than 2 years’ experience in Reservations environment or customer service
Excellent knowledge of application software, Outlook,
Very active in handling requests and able to provide quality response in writing
Very High Time Management Skill and prompt in responding
Excellent command of English language Particularly written skill
speaking other language is advantageous
OTHER CONSIDERATIONS: |
· An ability to listen and respond to demanding Guest needs · Telephone handling experience · Commitment to delivering a high levels of customer service · Ability to work under pressure · Flexibility to respond to a variety of different work situations · Excellent grooming standards |
Let Employers Find You
Upload/Update Your CVFeatured Jobs