The IRC is a non-governmental organization operating in 26 countries in the world. IRC started operation in Ethiopia in year 2000, currently working in five regions in providing relief services to refugees, victims of drought, and war affected populations.
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WORK FOR IRC
Internal/External Advertisement
Position- IT Manager
Location- Addis Ababa
Length of Employment- Open
Posting Date- August 15, 2018
Closing Date- August 26, 2018
Vacancy Code- 01/538
Background/IRC Summary:
The International Rescue Committee responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and in 22 US cities, the IRC restores safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.
Job Overview/Summary:
The IT Department supports the organization’s work by providing reliable and scalable applications and infrastructure of the IRC’s offices in the US and around the world, including many technologically challenging locations. An integral component of this effort is ensuring that Country Programs have the capacity to implement and support these IT initiatives effectively across the country offices and in the field sites.
Reporting to supply Chain Coordinator (SCC), the IT Manager (ITM) will provide quality leadership and oversight of all IRC Country Office IT service functions, including assisting and facilitating the installation, configuration, staff training and operations support. A key aspect of this role is ensuring all technology implementations in-country conforms to the global IT policies and procedures hence working closely with the Regional IT director (RITD) is vital. Another key aspect of this role will be to establish an open channel to different working groups across the country program to ensure business needs are met and IT concerns were being addressed in a timely fashion.
Major Responsibilities:
Key Working Relationships:
Position Reports to: Supply Chain Coordinator
Position directly supervises: IT Officer(s)
Indirect Reporting: Regional IT Lead - East Africa
Other Internal and/or external contacts:
Internal: Program Coordinators, Finance Controller, HR & Supply Chain Coordinators, and Field Coordinators
External: Vendors and Consultants
Education: Bachelor’s and or Master’s university degree in Computer Engineering and/or equivalent in relevant field
Technical Skills & Experience:
· At least 6 years’ experience in IT Service Management. Or 3 years relevant experience plus post graduate.
· At least 2 years senior level management experience.
· Strong troubleshooting skills, with the ability to effectively convey technical troubleshooting results to IT peers for seamless issue resolution
· Experience in Virtualization technologies using VMware
· Background in networking technologies using Cisco and/or Cyberoam
· Proficiency with client-server environment using Microsoft Server 2008/2012 implementing Active Directory, DNS, DHCP and group policy objects
· Familiarity in server and endpoint updating and patching methodologies
· Strong technical writing/documentation skills
· Experience in providing support in an environment that implements ERP is an advantage
Soft Skills and Competencies:
· Excellent management, interpersonal and negotiation skills and a demonstrated ability to promote harmonious/cohesive teamwork, in a cross cultural context.
· Excellent presentation, verbal communication and report-writing skills with the ability to convey information effectively in English.
· Customer & client centered and service oriented mind & attitude, and ability to work independently under pressure.
· Proven ability to plan long-term, organize priorities and work under administrative and programmatic pressures with detail orientation and professional patience.
· Strong diplomacy and collaboration skills in establishing positive working relationships with senior level management and all other stakeholders to maximize cooperation and productivity.
· Proven sense of professional discretion, integrity, and ability to manage situations diplomatically and to effective resolution.
Language Skills: Excellent English and communication skills including speaking, listening and writing
Computer Skill: High proficiency in supporting industry standard IT infrastructure and applications
· Certificates or Licenses: A+, ITIL, PMP, MCSE or similar certifications preferred
Working Environment: Based in Head office, occasionally required to travel to field offices and joining regional conferences and workshops, if required.
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