POSITION SUMMARY
Responsible for greeting the guest upon their arrival, assisting with the unloading of their items in a safe manner.
Deliver Laundry and Clothing to guestrooms. Position requires excellent guest service skills and availability to work a
flexible schedule. Respond promptly to requests from guests, Front Desk, or At Your Service requests. Monitor the cleanliness and appearance of laundry/dry cleaning. Complete all valet tickets properly to provide proper handling.
Coordinate all repairs to appropriate persons and pick-up for delivery when completed.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Reach, bend, twist, pull, and stoop; grasp, turn, and manipulate objects; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.
CRITICAL TASKS
Safety and Security
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Complete appropriate safety training and certifications to perform work tasks.
Policies and Procedures
Follow company and department policies and procedures.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Protect the privacy and security of guests and coworkers.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors.
Communication
Talk with and listen to other employees to effectively exchange information.
Working with Others
Support all co-workers and treat them with dignity and respect.
Develop and maintain positive and productive working relationships with other employees and departments.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
Quality Assurance/Quality Improvement
Comply with quality assurance expectations and standards.
Respond promptly to requests from guests, Front Desk, or At Your Service requests.
Physical Tasks
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Move through narrow, confined, or elevated spaces.
Move over sloping, uneven, or slippery surfaces.
Move up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Laundry/Dry Cleaning Processing & Distribution
Identify stained or damaged items and determine status for repair, spot treatment or rewash.
Valet Services/Dry Cleaning
Maintain accurate records of clothing items, and poundage of dry cleaning and laundry.
Greet guests upon their arrival, assist with the unloading of their items in a safe manner.
Deliver clean laundry and clothing to guestrooms.
Place bundles of soiled laundry into appropriate area for cleaning.
Inspect cleanliness of articles removed from the washer, dryer, or dry cleaning machines and place in clean linen carts.
Apply correct treatment to stained items based on fabric and stain type.
Transport carts to proper work area for finishing.
Laundry Quality Control
Verify that laundry valet requests are completed for all guests as needed.
Monitor the cleanliness and appearance of laundry/dry cleaning.
Maximize efficiency and conservation of water and chemicals by controlling load size and accurately specifying load content.
CRITICAL COMPETENCIES
Analytical Skills * Decision-Making * Learning | Interpersonal Skills * Diversity Relations * Team Work * Interpersonal Skills | Communications * Listening |
Personal Attributes * Safety Orientation * Dependability * Initiative * Integrity * Positive Demeanor * Presentation * Stress Tolerance * Adaptability/Flexibility | Physical Abilities * Proper Lifting Techniques * Physical Strength |
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* Completion of High School /Diploma/
* Good Command of English / other language knowledge is advantageous.
* At least two years of experience in a Housekeeping or laundry role in International and Brand hotel is preferable.
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