Ensuring that business operations are efficient in terms of using resources as needed (raw materials, labor, and energy) and in terms of outputs (goods produced)
Designing and controlling business and production operations: operations strategy, process design, quality management, capacity, facilities planning, production planning and inventory control
Management of operation teams in (and across) sourcing, contracting, transactional purchasing, supplier management, and miscellaneous internal support activities
managing day-to-day activities, analysing statistics, and preparing reports
Planning and controlling change
Overseeing inventory, distribution of goods and facility layout
Serve as a company representative on regulatory issues
Communicate all operating policies and/or issues at department meetings
Ensure all processes remain compliant with governmental regulations
Run a safe, injury/accident free workplace
Best Practices
Creation and improvement of best-practice based processes. Monitoring and analysing the current system of production or provision to check it’s effective, and working out a strategy for improving
Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems
Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems
Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shipping
Development of benchmarks and scorecards to be used for continuous improvement
Setting and reviewing budgets and managing cost
Identification and realization of cost-saving and cost-reduction opportunities
Researching new technologies and alternative methods of efficiency
Operation team
Creating a talent management process in coordination with HR to ensure that the right resources are in place
Managing the skills and competency development of operation team, including training development and knowledge management capabilities
Leadership of cross-functional teaming across other business functions and initiatives
Creation and management of short, mid, and long term goals and objectives
STRUCTURE
Procurement for specific direct and indirect materials: raw, packaging, consumable and chemicals, technical spare parts and CAPEX, and for general procurement (utilities, PPE, uniforms, promotion, marketing, transport, and office stationary)
Supply Chain management for local supply transport and International forwarding: planning, orders tracking, transport, reception, stock management, insurance and clearing supervision
Planning Management for material requirement plan and monitoring system to make different operational activities smooth and efficient. Prepare planning, tracking, and reporting of production, purchase, and stock
Capex Project Management: design, procurement, construction, installation, and commissioning of CAPEX projects
Maintenance Management: coordinate activities for repair & maintenance of production machineries, and installation of machines, tools, and equipment
Safety, Health, Environment (SHE): identify and implement practical aspects of safety at work and environmental protection
Job Requirement
Experience
At least 10 years of business administration or operational management experience, or experience in the primary service delivery of the organization is typical
Education
At least a Master's degree in Engineering, Business Administration, Economics, Finance, Operations, Supply Chain Management
Skills:
Strong leadership skills
Team player at executive levels to collaborate with business units and functional partners like IT, finance, HR, legal, etc.
Solid operational management and general business skills and savvy
Working knowledge of finance and/or accounting in terms of budget, cost management, financial accounting, treasury, risk management, etc.
Industry knowledge in terms of broad industry dynamics on the buy-side (and the sell-side), but also the internal knowledge and “language of the business”
Excellent communication skills and even better listening skills to understand the company culture and how to best communicate operations’ value to it
Ability to run operations as a services business like any other well-run professional services business
In-depth knowledge of sourcing and procurement principles and best practices
Strong negotiation skills to use for large commercial deals
Familiarity with relevant legislative and regulatory requirements, as well as understanding of standard contractual terms and conditions to mitigate legal risk
Strategic mind-set and problem-solving skills
Change management skills and self-awareness to take varying approaches with a dynamic set of stakeholders (e.g., expert model vs. facilitative model)
Knowledge of enterprise risk management and business continuity planning
Analytical mind-set, but also creativity to seek, encourage and find non-traditional approaches that have historically “boxed-in” procurement
Soft skills:
Ability to communicate: internal staff, suppliers and customers
Strong organisational skills: manage multitude of smaller activities and tasks
Ability to identify problems and inefficiencies: within operations and find the correct solutions
Ability to identify and understand external influences that impact on the operations
Well-rounded individual that understands the whole essence of operations
Open minded, listener, adaptable to different ways/ business context/ culture
Confident enough to confront his way of doing with others’ and make synthesis of both rather than imposing his approach
Experienced and skilled enough to identify what really matters from what is secondary, thus standing firm on the first ones and flexing on the others
Energized by developing people with a supportive & pedagogic approach, willing to empower and support