Job Purpose
To provide Technical support with the implementation, management, maintenance, and development of IT polices, regulation and guidelines in North program area. To liaise and communicate with head office ICT officer in relation of IT issues.
Main Duties and Responsibilities
Ø Insure all Concern standard software are installed on every Concern computers and make sure that all computers and IT infrastructure follows the Concern IT policy
Ø Computer, Printer and Photocopier Maintenance's and troubleshooting have to done timely.
Ø Defected components of computer, windows and applications maintained and replaced.
Ø Web root anti-virus are installed in every concern laptop.
Ø Power protection and backup devices connected to all network devices to protect them from damage due to power.
Ø Make sure LAN and internet connection is properly functioning.
Ø Support Procurement officers in identifying the right IT related equipment's purchase.
Ø Follow up on IT related equipment maintenance in collaboration with other units.
Ø Make filed visit to our project office for IT support.
Ø Facilitate concern account creation, update and Termination in collaboration with the HR department.
Ø Take concern computer inventory audit report periodically.
Ø Perform daily and weekly backup as per concern backup procedure.
Ø Make sure that the Concern standard Antivirus software is installed in all concern machines and frequently check that it has the latest update definitions.
Ø Properly name all concern computers and network devices.
Ø Remove unsafe and not licensed as well as non-concern standard software from computers.
Ø Follow up all IT equipment's i.e. computers, printers and photocopiers are dust protected.
Ø Follow up computer and network users are using internet service without interruption.
Ø Provide continues support for concern staff on,
ü On outlook usage.
ü Printer and Scanner usage.
ü IT equipment usage.
ü On how to access concern network and web based services.
ü On how to take backups from their system and recovering files.
Ø Awareness creation about concern IT police and on concern web based services individually and in-group.
Ø Work in cooperation with the ISP (Internet Service Provider) Ethio-Telecom to fix problems when service failure occurred from their side.
Education, Work Experience, Skills and Training Required
· BSc degree in Computer Science or Information Systems with min. 4 years relevant experience
· College Diploma in Computer Science or Information Systems with min. 7 years relevant experience
· Fluent spoken & written English
· NGO experience an advantage
· Good communication and report writing skills