The Officer is responsible for ensuring support to end users in the Bank on how to use various types of software programs efficiently and effectively to meet the business objectives. This includes troubleshooting applications and software for all internal customers. He/she carries out testing of applications as well as user training.
The officer is involved with a great deal of multitasking at its most basic responsible for the crucial job of maintaining the computer systems of the Bank. In addition he/she will be responsible for helping install, maintain and upgrade of Operating System, End User Application, IT equipment and networks.
Job Requirement
Academic & Professional Qualification and Knowledge
Bachelor degree in Information Technology, Computer Science, Information System, Computer Engineering or any other equivalent field.
Professional qualifications such as Microsoft Certified system administrator or A+ is an added advantage.
Experience
At least five (5) years of relevant experience.
Required Technical Competencies
Experienced Service Management professional.
Previous experience as a Team Lead or demonstrable experience in leading virtual teams.
Experience of managing 3rd parties and 3rd party delivered services.
Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines.
Knowledge of ITIL disciplines.
Excellent customer facing/customer service skills.
Able to work under pressure and meet deadlines.
Understanding of IP networks traffic, firewalls, routing, Switching and troubleshooting.