Apply good time and territory management practices while implementing a coverage plan
Perform basic machine inspections to generate opportunity for customer interaction and sales
Follow up on sales leads
Prospect for new customers and new parts/service revenue sources
Build collaborative relationships and ensure business integrity is maintained
Sell parts, service, condition monitoring, PM products, customer support agreements (CSAs),MARCs, and other RESCO services to customers within a specified territory Other repair option by introducing repair before failure strategy.
Employ a “consultative selling” approach to identify and manage customer expectations
Keep customers informed of parts order and service work status
Negotiate win-win outcomes to customer issues
Use Dealer Business System information (DBS or ERP) to manage sales opportunities within a territory
Maintain accurate customer equipment information within DBS or ERP system
Identify and report on incremental opportunities for future sales both within Product Support as well as other areas of the RESCO business
Report competitive parts, service, and machine information and activity
Provide input/information into planning and budgeting process
Support new product introduction (NPI)
Understand parts, service, and machine performance literature and how to use the Service Information System (SIS)
Prepare quotes, sales contracts, and related paperwork necessary to close a deal
Follow up tender for his/her accounts, preparing a tender document, CPO, and closely follow to close the deal.
Direct sales follow up, and closely follow to close the deal.
Reporting Monthly PSSR KPI Dash board as per attached format.
Credit customer follow and report of collection and status each respective
Duty Station is Addis Ababa with possible field visit.
Job Requirement
Requirement:
BSc in Mechanical Engineering with a minimum of 2 years of experience supporting construction machinery, machine inspection, selling parts and services to customers
Chinese language proficiency
2nd Grade driving license as per Ethiopian regulation
Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and effective correspondence.
Ability to speak effectively before groups of customers or employees of organization.