Issue receipts, handle refunds/ returns and exchange, change or tickets
Resolve customer complaints, guide them and provide relevant information
Track transactions on balance sheets and report any discrepancies
Performed tasks such as counting money, separating charge slips, coupons, and vouchers
Balanced cash drawers, and made deposits
Total purchases and received and processed cash or credit payment
Supported a strong accounting & operational control environment to safeguard assets, improve operations and profitability and manage business risks.
Establish collection priorities designed to reduce aged payables between department managers and venders.
Manage & oversee transient financial data necessary for an accurate accounting of daily operations revenue.
Audited and reconciled due backs, petty cash, overage/shortage from all properties on a daily basis
Maintained a close working relationship with the General Manager and Front Office personnel
Conducted quarterly front desk cash bank audits, identified deficiency and enacts procedures to reduce future losses
Improved workload by utilizing an EXCEL based worksheet which organized and reduced the amounts of reports generated for the use of the Bank Reconciliation Department and Assistant Controller
Reconcile daily credit card transactions with the use of reports compiled by the night audit team and information retrieved from an online merchant account
Research and respond to credit card charge disputes/chargebacks, applying or denying credit based on backup collected
Other duties include: performing monthly cash audits; updating foreign exchange rates in hotel system; emailing/faxing guest folios as requested; assisting with month-end closing by posting entries to the general ledge.