Grand Palace Suites and Hotel is a modern upscale hotel with a British Victorian theme and a blend of Ethiopian and Italian finishing.
Position Summery
Receives all incoming telephone calls of the hotel. Acts as the hotel first point of contact through incoming telephone calls
Speaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information. Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.
Takes and distributes messages for guests, provides information on guest services, and answers inquiries about public hotel events.