VACANCY ANNOUNCEMENT No. 05 – 2020/21
(External Only)
The vision of ECX is to become a leading and dynamic African Exchange of choice. ECX has a mission to provide a modern, efficient, transparent and reliable market platform and warehousing service through adaptation of technology, excellence in innovation and with integrity. The ECX is a unique partnership of market actors, the Members of the Exchange, and its main promoter, the Government of Ethiopia. ECX represents the future of Ethiopia, bringing integrity, security, and efficiency to the market. ECX would like to recruit motivated and qualified applicants for the following positions.
1. Position Title: - Supervisor, Customer Relationship Management
Job Grade: - 7
Duty Station: - Hawassa, Pawe & Shiraro
Availability: - As soon as possible
Job Purpose:- The purpose of this job is to ensure smooth and transparent relationship of the Exchange with members, clients and external stakeholders; to monitor and ensure continuous customers satisfaction and timely response to customer enquiries; to coordinate with functional Divisions to improve customers satisfaction and to resolve members’ and clients’ requests, questions and complaints as a focal person.
SUMMARY MAJOR DUTIES AND RESPONSIBILITIES
REQUIRED QUALIFICATION AND EXPERIENCE
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