Developing and administering a “internet Services Delivery Process” which will be used to manage telecommunications carriers and ensure network services are delivered in compliance with the schedule, budget and specifications of the applicable contract or service order. In your role, you will also be asked to help evaluate and improve our processes so that we can increase our team’s efficiency. The ideal candidate will have recent extensive experience with end to end management of wireless or fiber optic deployment projects.
Must read and become intimately familiar with each customer agreement and manage the providers to deliver to their contractual obligations for fiber lateral construction, splicing at our network nodes, and fiber performance through test data review.
Will work with internal teams to determine acceptable fiber delivery dates and then manage vendors to achieve those dates.
Will be responsible for managing the budget and schedule of each network segment and reporting progress to team.
Will be responsible for reporting strategic key performance indicators of program progress as well as tactical schedule adherence as part of the day to day responsibilities.
Agreeing project objectives starting from contract negotiation
Developing and maintaining a detailed project plan.
Representing the client's or organization's interests
Providing advice on the management of projects
Organizing the various professional people working on a project
Carrying out risk assessment, Using IT systems to keep track of people and progress
Making sure that all the aims of the project are met
Managing and leading the project team.
Recruiting project staff, consultants, specialists and sub-contractors
Monitoring sub-contractors to ensure guidelines are maintained
Managing co-ordination of the partners and working groups engaged in project work.
Managing project deliverables in line with the project plan.
Resolving cross-functional issues at project level.
Managing project scope and change control
Monitoring project progress and performance.
Providing status reports to the project sponsor.
Managing project training within the defined budget.
Overseeing the accounting, costing and billing
Working closely with users to ensure the project meets business needs
Job Requirement
Knowledge/ Skill Requirement ·
Bachelor’s degree of computer science, electrical and computer engineering and/or over 5 years order management experience.
Strong Customer Service background required, preferably in Supply Chain. ·
Experience in shipping freight, small package both domestic and international Experience in using transportation websites: UPS, FedEx, DHL. · A wide and detailed understanding of Order Fulfillment processes and procedures.
Excellent interpersonal and communications skills.
Able to construct effective communications in writing.