ALLE is Ethiopia's first cash&carry wholesale enterprise providing high quality consumer goods at stable affordable prices to small retailers and food service businesses. ALLE is managed as private company based on international best practices with a value proposition based on good prices, a one-stop-shop assortment, high availability, strong customer relationships and close proximity to customers.
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Key Responsibilities
Responsible for the provision of ICT infrastructure services including Enterprise Resource Planning (ERP) systems, business applications development and implementation of new systems and processes centered on ITIL service delivery frameworks.
Manage the ICT Support and Development operations including 1st, 2nd and 3rd line help desk support structure to ensure maximum availability of computer systems throughout ETE
Manage incidents, problems and root cause analysis of ERP systems, enterprise applications, LAN/WAN networks, ICT security and telecommunications.
In consultation with the Director of ICT, propose, agree and deliver ICT infrastructure applications and services to defined Service Level Agreements (SLA).
Provide staff training and capacity building to both internal and external stakeholders where required and appropriate.
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Job Requirement
Bachelors degree or above in Computing or Information Technology or equivalent with a minimum of 5 years of experience.
Applicants holding professional certifications like Microsoft MCSA/MCSE/MCSD and ITIL or equivalent would be an added advantage.
Proven experience of managing ICT support function within a large local or multinational company.
Ability to effectively prioritize and execute tasks in a high-pressure environment to drive results.
Fluent in Amharic and English
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We are Driven* Customer Focused* Forward Thinkers* And Socially Responsible
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Application Instruction To apply at ALLE! , Please send your CV to Apply.alle@gmail.com