Ability to produce excellent results working under intense pressure and late and over the weekends
Provide general support for IT Development areas, understand, and prepare Service level
Agreements and operational level agreements (SLA & OLA), including revision and provision of support contracts.
Excellent communicator at all levels. Empathizes with user frustrations; capable of dealing with people in a calm, professional and effective manner
Ability to produce excellent results working under intense pressure and late and over the weekends
Participate and support the Continuous Improvement initiatives in the support department
Provide first level support if an issue has been raised and needed by the client
Has skill and ability of inventory management of the company’s spare parts and asset handling
Troubleshoot, maintain, update, and fix hardware (PC, printer, scanner etc.) and software issues within the company (Accredited certificate will be required).
Has an exposure of the web helpdesk management system
Has an exposure with a vendor co-service or related activities and management
Knowledge of ITIL Service, Change and Problem management processes is a plus
Job Requirement
REQUIREMENTS:
Computer Science or Computer Engineering graduate
Experience:
1 year of work experience in ICT support
PLEASE DO NOT APPLY IF YOU:
Are not committed to meeting deadlines regardless of working on weekends, holidays, and beyond normal working hours.
Are not self-directed learner who takes full responsibility for growth and skill development even if it’s at the price of social commitment.
Do not take ownership of problems and shepherd the process until it is resolved even if you are not the one who will not ultimately fix it.