Purpose of Job Role The CNS Engineer is part of a CNS team supporting the customer and shall deliver support services according to the contracted Service Level Agreements by means of established processes. With detailed customer network knowledge and Knowledge of the customer strategies the CNS engineer identifies business leads and promotes Ericsson products and service to secure add on sales. The CNS Engineer enables efficient service delivery of Contracted customer support services by owning/driver the CSR within the Ericsson support organization. The CNS Engineer is usually taking active part of the Emergency Handing support unless something else is specifically decided. For CNS Engineers on job stage 7, the Customer Technical Manager (CTM) or Customer Technical Lead (CTL) applies. But it may also be used for Job Stage 6.
The CNS Engineer Should have an Adequate degree in telecommunications or data communications with at least 3 Years’ experience form technical Support areas within the Telecom or similar industry