Establishing communication mechanism with the customer, effectively managing the customer's service expectations, and taking responsibility for customer satisfaction;
Working out the tactics and plans for the delivery of service projects, setting up a delivery team, and assigning delivery resources;
Managing the maintenance activities of the responsible network, and fulfilling customer-oriented and network-oriented maintenance delivery;
Facilitating and managing network issues, to ensure delivery quality and SLA fulfillment under the contract;
Job Requirement
Bachelor’s Degree or above in communication engineering, electrical engineering or related fields.
Minimum of 5 years' work experience in the communications industry or 3 years' work experience at Huawei, with outstanding job performance
Well versed in at least one product technology of telecom products and working at a technical position.
Good interpersonal skills, able to effectively communicate with the customer, and maintain cozy customer relationship on a long-term basis.
Familiar with project management knowledge and methodology, and well versed in the application of the knowledge and methods, with proven track record in project management; working at an advanced project management position.
With good command of financial fundamentals, able to perform budgeting and financial analysis of a project's revenue, cost, and profit.