To respond to or initiate contact with customers with the aim of attending to customer needs through inbound or outbound connections within the defined parameters.
Handle customer complaints and needs with the approved level of service and urgency to enhance customer satisfaction.
Handle all customer interactions via phone or email or web with professionalism and efficiency.
Educate customers on Kifiya’s products and services.
Action or handle escalations as deemed appropriate.
Create customer loyalty and retention through up sell and cross sell during customer interactions.
Utilise appropriate Customer Service systems, databases, processes, policies and procedures to support work.
Accurately capture customer information and update relevant system applications.
Meet performance goals and objectives.
To live the Kifiya Goals and Mission in dealings with customers and colleagues.
To undertake extra duties as deemed appropriate.
Job Requirement
Education:
University Degree or Diploma in Communications, Social Sciences, Marketing & Sales or any other related field.