Pack of 6 - The Customer Service Expert Bundle

Courses Included In The Bundle

Course 1: Customer Care: Getting It Right

How people are treated by organisations when they first make contact can be crucial. As the saying goes, if you don't look after your customers, someone else will. Developed by highly respected author, educator and expert in communication skills, Professor Bernard Moss, this important e-learning module offers the equivalent of a full day’s continuous professional development. This is ideal training for receptionists or anyone whose role brings them into face-to-face contact with the public in private, voluntary or public sector organisations. This course provides an excellent foundation for high-quality customer care.

The course is built around a set of acted-out scenes in which you get to see examples of how to provide high-quality customer care and - importantly - telling examples of how not to do it. This approach enables you to get a clear picture of what is involved in effective customer care.

Course 2: Providing Good Customer Service From The Inside Out

"Our mission is to create an experience that pleases our customers; a workplace that leverages assets; and a business that achieves financial success."

I bring this course to you to make you understand and have in-dept knowledge about customer service and how it is very important in any organization or business.

Hi, I'm Vanessa Womack. I've over 25 years of Consulting & 10 years of facilitating Business courses and Adult education along with community leadership and dialogue training and plenty of other opportunities to work.

This course is very simple and designed for those who have the motive to help others and become better. In fact, Customer service is all about understanding your customers by stepping into their boots and feeling their needs. Nonetheless, some of the tricks and tips that I am going to share with you can also be used in your daily lives and become a better person.

Course 3: How To Deal With Difficult, Angry, And Upset Customer's And Still Remain Calm

Handling difficult customers may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. By improving the focus of your thoughts and feelings, how you manage stress and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life.

This course offers guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well.

Course 4: Outstanding Customer Service - The Ultimate Guide!

Customer Service Will MAKE Or BREAK Your Business! You Have No Idea How Much MONEY You Are Losing Due To Bad Customer Service ... And How Much Money You Can Gain By Providing Excellent Customer Service!

This Course is Perfect For Business Owners, Managers and Employees ... Get Your Team Trained and Cash in!

A Sample Of What You Will Learn:

• STOP Losing Money Due to Poor or Average Customer Service! $$$
• Make MORE Money from Each Customer! $$$
• SAVE a Fortune in Advertising Dollars! $$$
• Get MORE Referrals! $$$
• Retain Existing Customers! $$$
• Solve Problems FAST!
• Learn How to Create an Outstanding Customer Service Experience
• How to Handle Difficult Customers like a PRO!
• Learn the 5 Tenets of TQM
• Avoid the 10 Deadly Sins of Customer Service!
• ... and MUCH More!!!

Course 5: Becoming The Customer Service SUPERSTAR Certification Course

Certification Course “Becoming the customer service SUPERSTAR “ is a simple personal development course with realistic tips and techniques on how you can improve your customer service and customer experience that you offer and also enhance your customer service skills. It discusses the topics that create negative impressions for customers and teaches you how to overcome them. In short, your customer service management wouldimprove. Students can request for their Certificate in Basis Customer Service fromthe Institute of Customer Service Professionals.

Course 6: How To Handle Cranky Customer Problems

Without customers, we don’t have a business. But what can or should we do if one of our customers is cranky?

Learn why people behave how they do and how you can respond so that you can be happier and more effectively help solve your customer’s problems without getting drawn into their drama, whatever that is.

This program is based on behavioral psychology and discusses how your responses impact your customer so that you can choose a response that will help you stand your ground while still being compassionate about your customer’s problem. This is especially useful if you are an entrepreneur and your customers.

The goal of this program is to help you learn how to use the science of behavior to respond professionally even in situations where the people around you are freaking out.

This course consists of several video lessons & a transcript of the lecture. It takes a little more than 45 minutes to complete.

If you want to learn how to not get drawn into other people’s drama and improve outcomes for yourself and your customers, take this course.

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