Being an employee of the Norwegian Refugee Council (NRC) in Ethiopia the Case Management Officer is expected to represent NRC in a responsible manner and always act in accordance with NRC’s Code of Conduct.
Generic Responsibilities:
Ensure adherence with NRC policies, tools, handbooks and guidelines;
Implement delegated CC project portfolio according to plan of action;
Prepare and develop status reports as required by management;
Ensure proper filing of documents;
Ensure that projects target beneficiaries most in need, and explore and asses new and better ways to assist;
Promote and share ideas for technical improvement.
Specific Responsibilities:
The Case Management officer is responsible to work with the case management team to identify, document and refer children that are in need of additional assistance;
Support database and case management team in their day to day work;
Coordinate and collaborate with various service providers to ensure proper referral and services for children at risk;
Ensure proper and regular filing and documentation of data collected by CP case workers ensuring the confidentiality and the minimum standard in data storage;
Closely follow up and review all child protection cases followed by the CP case workers through the use of supervision tool and develop system for regular supervision of case management;
Ensure face to face discussion with the relevant parties involved (children, care giver, stakeholders etc);
Facilitate inter- agency case management meeting with service providers in collaboration with the child protection team;
Provide technical support, guidance and training to NRC case workers and Child protection team on case management in coordination with child protection coordinator;
Ensure case management system is properly followed up and that case workers and other staffs fill in correctly the case management forms, referrals and other tools;
Organize case review meeting and case conference to discuss challenging cases, ensure timely and proper follow up and that all systems are functional;
To oversee case management including follow up on referrals and action plans and support and facilitate services provided to CP survivors;
To provide feedback to the child protection coordinator on case management;
To develop lesson learned and best practices;
To develop and support adherence to CP case management minimum standards;
Prepare and submit weekly, biweekly and monthly progress reports to the CP Coordinator;
Maintain positive coordination and relationship with ARRA, UNHCR, partners and other NRC sector staff;
Other duties related to the nature of the job assigned by the child protection coordinator.
Qualifications and Competences:
Education and relevant Experience
University degree in relevant area - Psychology, Social work, Sociology & etc. and minimum two years of working experience from working as a Project Officer in a humanitarian/recovery context.
Previous experience from working in complex and volatile contexts.
Documented results related to the position’s responsibilities.
Knowledge of English.
Context/ Specific skills, Knowledge and Experience:
Knowledge of the Shire Operation Area;
Knowledge of the Tigrigna local language is preferable.
Behavioral competencies
Planning and delivering results;
Empowering and building trust;
Communicating with impact and respect;
Handling insecure environment.
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