This job description is posted on behalf of TEBITA Ambulance Pre-Hospital Emergency Services PLC. 1. Clinical Services · Be able to work 8 to 17h00 during the week with after hour support when required. · Develop and maintain highest possible standards of clinical support within Medical Services in Ethiopia · Ensure standards of practice and service delivery as laid down by local regulations and the International Standards of Practice of International SOS are implemented and maintained, and that documentation of same is up to date · Promote and ensure a Continuous Quality Improvement environment is maintained · Ensure that all medical waste is managed in accordance with local Regulations and SOS standards · Ensure the SOS Medical Standards internal audit are carried out annually · Manage the patient referral system appropriately, in conjunction with the roving medical teams, · Identify the most appropriate provider according to the presenting medical problem and do continuous case management from referral to discharge. · Manage and maintain the relationship with medical providers according to the Global Account Network · ( GAN) list of preferred service providers
2. Customer Service · Promote a high standard of customer satisfaction · Ensure quality control & improvement in all aspects of customer service & patient care. · Work with the WFP medical administrator to maintain an accurate patient data system. · Maintain responsibility (with assistance of the WFP administrator and roving medical teams) for all aspects of patient feedback through surveys, feedback mechanisms, complaint, suggestion & compliment handling · Ensure quality control on all aspects of customer service and patient care. · Maintain a meeting schedule with relevant client representatives, record minutes and actions and implement required actions as necessary. All minutes to be sent through to Johannesburg Regional Office.
3. Financial Management and Inventory Control · Manage relationship with all suppliers in terms of ordering process’ and timelines for maintaining stock level’s within the roving medical teams in line with the ISOS procurement procedures and processes. · Together with the roving medical teams to manage the roving inventory of Medications, Consumables, Equipment and other assets in line with International SOS procedures and the site specific requirements. · Maintain accurate inventory of the storage facility in Addis Ababa and control the issuing of mediaction and consumables to the roving teams
4. Legal Requirements · Ensure that patient care is carried out in accordance with local Regulations and Legislation as well as within SOS where applicable and feasible · Maintain responsibility for any pharmacy that is held in the storage areas to ensure security in accordance with local control and legislation · Develop a working relationship with local regulatory/ government bodies as required.
5. Information and Counseling, Health Education and Health Promotion · Participate in WFP induction program, as required · Participate in WFP/ ISOS information campaigns on the subjects of personal protective equipment, healthy lifestyle, and personal precautions for the prevention of transmissible diseases through briefings, collaboration in newsletters, as and when requested by Company’s Management
6. Administration · Ensure that International SOS’ Standard Operating Procedures are complied with. · Secure and protect confidential information. · Track and report data on clinical service utilization as required. · Preparation and distribution of weekly and monthly reports as directed and requested by International SOS and WFP Management
7. Reports, documentation & communication · Ensuring that all reports as stipulated are accurately completed and delivered at the stipulated intervals. · Report on actual areas of concern to relevant managers and ensure areas of concern have been addressed. · Ensuring that all patient reports are accurately completed. · Ensuring that the times are filled in correctly. · Ensuring of patient confidentiality. · Ensuring all documents are completed according to policy.
8. Quality of service · Ensure an effective and organized delivery of medical services. · Ensure that all P&P’s, Site Manual where relevant and standards are maintained and adhered to · Ensure a high standard of customer satisfaction taking a direct and personal hands-on approach with client designates
9. Customer Service & CQI (Continuous Quality Improvement) · Participate in the overall development of personal education/skill level by attending training, seminars and lectures · A neat and clean personal appearance. · Develop and maintain a hands-on approach · Manage the development and implementation of goals and objectives · Ensure that evaluation and revision of goals is in line with the expectation of the MS operations management · Ensure that our MS clients choice of use of International SOS is confirmed by our professionalism and competence · A professional, friendly, tactful attitude and behavior to all site staff · A customer service commitment at all times · Effective communication skills. · Professional teamwork with doctors and other members of staff. · A positive attitude. |