§ Corresponding with clients/answering tour inquiries
§ Costing tours
§ Booking domestic flights and charter flights, ensuring tickets are purchased on time and delivered to the clients before their journey.
§ Booking vehicles for transfers and general transportation.
§ Informing our agents, by telephone and in writing (email) of services they need to provide to our clients. Checking shortly before the tour that all arrangements are in place.
§ Booking accommodation – this has to be done as soon as a tour is confirmed, even though rooming requirements (twins/singles) may not be known. This is particularly important for hotels in places such as Gheralta, Yabello, Negele etc, where no other accommodation is available. Ensure that clients requesting twin rooms are not booked into rooms with a double bed.
§ Where necessary, contacting appropriate people for escort guide and/or cook service and ensuring their availability.
§ With camping tours, produce a check list of required items.
§ Working with other sales staff/ tour operators and the General Office Assistant, build up a data base of vehicles for hire, guides, cooks, new hotels, with all contact details, and where relevant, feedback from clients about suitability for future contract/use .
§ Working with other sales staff/ tour operators, provide the General Manager with a summary of upcoming tours, and of logistic arrangements made for the Follow Up File.
§ Ensure that an efficient, up to date and easily accessible filing system is maintained in chronological order for booked tours and enquiries.
§ When necessary, provide guide services
§ When necessary, meet clients to discuss arrangements for their tour, or to collect feedback.
The following are ESSENTIAL REQUIREMENTS:
Minimum of 2 years experience in tour operations and/or in tour operation office
Computer literacy
Ability to communicate in English, both spoken and written (other languages an advantage)
Please do not apply if you lack any of the above. (Sorry, no recent graduates, agricultural experts, engineers, civil servants, teachers, mechanics, hairdressers, concert pianists etc. ONLY APPLY IF YOU HAVE MINIMUM OF 2 YEARS EXPERIENCE IN TOUR OPERATIONS.)