1. JOB SUMMARY
Under the general supervision from the Commercial Services Director, the Commercial Services Manager supervises the delivery of clinical services at all centres and ensures the channels are effective in terms of realizing defined service targets and quality standards. The incumbent is also expected to continuously create changes on the overall services performance, identify gaps and ensure continuous improvement and excellence is brought to all centres, effectively liaise with field management level. Moreover, she/he facilitates trainings, workshops for service delivery team and creates effective networking relation with all Centres.
2. DUTIES/TASKS
· Follow and make sure that the clinical services are in accordance with the target set for each Centre;
· Periodically assesses the service delivery progress, assumptions and changes in the working environment to ensure that the service delivery is as per the quality standard and compliances;
· Ensures the technical capacity service delivery Teams is improving so that they can effectively perform the service delivery activities;
· Conducts quarterly and annual review meeting to assess the service progress, adjust plans, and draw lessons learned;
· Prepares monthly/quarterly/annual comprehensive services implementation progress reports and submit to the Commercial Services Director on regular basis;
· Collaborates with Commercial Services Finance Manager to prepare annual budget for Centres based the annual business plan;
· Ensures appropriate utilization of budgets for the clinical activities;
· Closely work with different departments at the support office and contribute to the advancement of the clinical services at the Centre level;
· Performs other duties as assigned by the Commercial Services Director.
· Works for demand creation and marketing activities as guided by the Director Commercial Services to bring service uptake and revenue generation;
Team Management and Development
· Ensure team working and knowledge sharing are facilitated.
· Ensures that all relevant staff is trained on appropriate development programs.
· Coach and mentor team members who are directly reporting.
· Develops performance targets with each team member, conducts performance evaluations and provides constructive feedbacks to the team members;
1. PERSON SPECIFICATION
A. Qualification Requirements
a. Education
MPH/BSc/MBA/BA in public health, Business Management,
Marketing or related field
b. Experience:
Four/Six years of relevant experience in managing clinics and health facilities
B. Skills, Attitudes and Attributes:
· Highly motivated;
· Interpersonal relationship;
· Excellent commend of written and spoken English;
· Proven facilitation skills;
· Excellent computer skills, including Word, Excel, PowerPoint and Outlook;
· Strong work ethic and ability to meet deadlines, planning and time management skills;
· Understanding of the issues surrounding provision of SRH services and strong understanding about major policies and regulation in the SRH domain;
· Excellent Managerial skills;
· Advanced analytical and organizational skills;
· Inspirational and persuasive with strong problem-solving skills;
· Business acumen and service orientation;
· Strong personal commitment to the goals of MSI.
· Pro-Choice
Number of Position: (01)
Duty Station: MSIE Support Office, Addis Ababa
Employment Type: Full Time
Salary: As per MSIE Salary Scale