· Ensure compliance with applicable health, safety, or hygiene standards.
· Perform opening and closing procedures as required.
· Arrange workstation, treatment room, and drapes.
· Set up and organise workstation with designated supplies, forms and resource materials; report shortages to supervisor.
· Ensure promptness with each appointment and perform services within the appropriate time allotted for the service
· Deliver variety of spa services (body treatments, massages, facials, waxing and manicure/pedicure) in a safe, comfortable manner and promote a sense of well being.
· Maintains spa and treatment room appearance, cleanliness according to Hyatt standards and policy.
· Monitor stock levels of oils and creams and ensures that par stock levels are maintained at all times.
· Assists in maintaining equipment and sample inventory of products.
· Ensure the Spa and fitness facility operates successfully and are individually profitable in accordance with the standard of the hotel.
· Ensure the entire spa meets and exceeds the Spa Experience Programme standards.
· Ensure that all therapy, treatment package and rooms are blocked according to the treatment time and preference of the guest.
· Assist in improving the operational procedure for spa facilities.
· Be aware of monthly budget and individual retail and service targets.
· Conduct spot checks on stock levels to ensure stock is secure and tightly controlled
· Maintains a high profile within the Spa & Fitness Center by becoming involved with the activities, becoming a model of fitness and health.
· Continually educates and updates oneself on the various components of the Spa & Fitness Center Operation, Maintenance and Growth, and to recommend to Management any new innovations and/or changes.
· Takes active measures to assist in the promotion and public awareness of the Spa & Fitness Center.
· Maintain knowledge of hours of operation, memberships, reservations, fees, treatments, products and merchandise as well as pertinent hotel information.
· Be familiar with all hotel/spa packages, promotions, prices and rates.
· Ensures that the Spa & Fitness Center facility and services are Market Leaders in all aspects of provision.
The applicant should have a certificate in physical therapy or Spa treatments.
Required a minimum of 2 years experience as a Massage Therapist.
COC Certification is mandatory.
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