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Customer Development Manager
Job by Repi Soap & Detergent PLC
(Job Id:
229664
| 1180 Views)
Posted
00
UNK
Category:
Business and Administration, Business Development, Sales and Marketing
Location:
Addis Ababa, Addis Ababa
Career Level:
Senior Level (5+ years experience)
Employment Type:
Full time
Salary:
Negotiable & Attractive
View Jobs by this company
Job Description
Develop and implement customer service policies and procedures
Oversee the achievement and maintenance of agreed customer service levels and standards
Direct the daily operations of the customer service team
Investigate customer's problems and find solutions.
Communicate with customers via phone, email, or letter.
Hire, train, and terminate customer service agents.
Provide scripts to read from during phone calls.
Handle major incidents that cannot be resolved by agents.
Resolve complaints and order issues
Ask customers to provide feedback on agents and customer service experience.
Keep abreast of new company products and services.
Issue refunds to customers.
Oversee product exchanges and returns.
Analyze data and statistics.
Compile and print reports on overall customer satisfaction.
Isolate and identify areas of improvement.
Train agents on how to adequately address problem over the phone or how to write correspondence.
Work with management on customer service initiatives.
Utilize social media to respond to customer complaints and praise
Job Requirement
BA/BSC/MA/MSC Marketing and related filed
8 years BA/BSC or 6 years MA/MSC on FMCG
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