Maids.cc, the Uber of maids, was founded in Dubai in 2009 with the aim of revolutionizing the home care industry by leveraging the power of technology. With over 4000 employees, spread across seven time zones, Maids.cc is a leader in its field.
Maids.cc utilizes design thinking and creativity to develop seamless systems for the most optimum client and employee journeys, with a relentless focus on using software automation in every process. Our employees consist of the brightest talent from all over the world and are given all the resources they would ever need to succeed. Our culture is collaborative, result-oriented, and values flexibility. For example, more than 50% of our employees work remotely and use state-of-the-art technological solutions and platforms to collaborate.
Our employees' well-being is paramount to the company. We provide them with personal care, very competitive financial packages, and countless non-financial benefits. We also support their career pathways with mentor ship, excellent opportunities for advancement, recognition, and empowerment.
Your Job in Brief
Your main role will focus on employee well-being by serving as the main contact person for all new recruits and existing employees to ensure a smooth transition into the company, and a continued sense of support throughout their lifetime with the organization. You will advocate for them, assist with any pending issues, and guard their interests if and when challenges arise. You will liaise with other company departments to ensure they receive the sense of care they are entitled to.
What You’ll Do
Handle inbound, outbound calls and chats. Provide information and guidance for existing employees.
Act as a focal point to the staff to explain new work policies, rules, and procedures.
Act as the first point between the company and the employees for internal and external queries and issues.
Involve in staff logistic arrangements such as transportation and accommodation.
Coordinate staff renewal and resignation cases.
Maintain financial accounts by processing adjustments and payments.
Coordinate with other departments and teams to facilitate smooth work processes.
What You’ll Get
Learning opportunities and working with state-of-the-art software.
Friendly environment and inspiring mentors.
Fast-paced international company with a multicultural background.
Competitive salaries, rewards, and opportunities for growth.
Job Requirement
What You’ll Need
Excellent command of spoken and written English.
High professional communication skills at all levels.