Job Outline
Offer after sales technical support and solutions and in particular carryout preventive maintenance, inspections, troubleshooting repairs, overhauls and offer technical support to customers both in the field and in the workshop as per the set standards in a professional manners
MAIN DUTIES AND RESPONSIBILITIES
Key Performance Indicator | Measurement | |
Delivery period against each set timelines | Time against set standards | |
Accuracy issuing of quotation | Deviation allowed 5 – 10% below or above realistic quotes | |
Reporting | Against set report checklist including summary | |
Parts return | Unused | Within 1 day from completion of job |
Core | Same day used & in original package | |
Health & safety | No oil spills, proper PPE, safe & tidy environment | |
Vehicles | Tidiness, fuel consumption, maintenance | |
Use of the company resources/literature | Reports, ECM (Elec control module) data/download – as evidence | |
Absences/lateness | As captured in reporting and attendance registers |
Qualifications
Knowledge
Skills