Customer Service Manager I (Nejo Branch Under Jimma District)
DB/ Vacancy- 016/21
Job Summery
· The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.
Academic & Professional Qualification
· Bachelor degree in a business related field e.g. accounting, management, economics, business administration
Experience
· Minimum of Six (6) years of banking experience
Required Technical Competency
· Understands the basic mechanisms of general financial products and services.
· Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
· Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
· Ability to respond to basic client inquiries and instructions and the capability of advising and resolving most issues and requests.
Project management skills