Prepare, plan and conduct periodic (Quarterly) Technical and Customer Handling trainings for the Marketing Experts in terms of enhancing Customer Behavior Knowledge and assuring standard and quality-based service delivery/deliverable
Attend Pack-Outs, deliveries, City Moves in order to ascertain Company Quality Standards are maintained and in line with Customers Expectation in terms of Value for Money against service purchased
Draft Quality Standard Manual for all services and maintain stringent quality standards and updates when needed
Deliver and Collect Customer Feedback, comment and compliments
Follow damage claim by client and resolve the issue in line with the insurance policies.
Identify root cause of problems, analyze and develop remedial actions working with shop floor and engineers.
Execute knowledge of QA methods and standards, inspection procedures, QA instructions and assembly specifications.
Identify procedure to conduct quality test and inspections.
Update and maintain inspection documents, forms, logs, conformance certificates and other records.
Prepares and provides weekly plans and weekly activity reports to the GM in writing and discuss the same in person
Perform regular quality assessments on all purchased materials and services from vendors and outgoing products for shipping. And reject all products and services that fail to meet quality expectations.
Read service plan in the survey and specifications to understand the requirements of Packing and moving services and follow the implementation of the same.
Measure product and service dimensions, examine the standard and compare the final product to the specifications.
Utilize precision measuring tools to assist receiving inspection.
Verify conformance to applicable procedures and other approved documents.
Prepare procedures, update and maintain files as needed by ISO certification and quality enhancement.
Interact effectively and professionally with all customers.
Collect QA data, log data and evaluate results utilizing simple statistical tools.
Recommend improvements to the operation, packing and moving process to ensure quality control.
Document inspection of operation files by completing detailed reports and performance records.
Teach the packing and operation team about quality control concerns to improve service excellence.
Supervise the service quality of operational process.
Resolve quality-related issues in a timely manner.
Work in line with the Product or Service Mission, Vision and Values of SMIM
Carry out similar to the above activities whenever instructed by his/her supervisor
Job Requirement
Qualifications
Bachelor’s degree required , preferably in Marketing and related field of studies.
More than Four Years out of which 2 in senior level experience is required
Effective communication skill
Result Oriented, attention to detail and good time management skills