Responsible of the overall service follow up and warranty claims, maintaining of warranty documentations, following up with manufacturer and customers.
Duties and Responsibilities
Maintain databases of all customers
Discuss the warranty claim and expectations with customers
Prepare and process warranty documentation according to manufacturer guidelines
Submit claims quickly and efficiently
Follow up with manufacturers to ensure claims are being processed properly
Adjust and resubmit any denied claims to secure payment for warranty work
Keep accurate inventory of ordered warranty parts and organize vendor paperwork
Job Requirement
Requirements and Qualifications
BA degree in Engineering plus 2+ years of experience working in a dealership, preferably with service or warranties