Customer Service Manager Grade I (Bensa Branch under Hawasaa District)
DB/ Vacancy-041/21
Job Summery
The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.
Job Requirement
Academic & Professional Qualification
Bachelor degree in a business related field e.g. accounting, management, economics, business administration
Experience
Minimum of Six (6) years banking experience
Language
Proficiency of the local language is Preferable
Required Technical Competency
Understands the basic mechanisms of general financial products and services.
Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
Ability to respond to basic client inquiries and instructions and the capability of advising and resolving most issues and requests.