We are setting the groundwork in readiness for the launch of our services and are looking to work with purpose-led teams that put the community at the heart of service.
We are pleased to announce the following vacancy for NOC Shift Supervisor within the Technology and Network Operations Function in Ethiopia. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Purpose:
Reporting to Manager – Network Operations, the role holder will be responsible for Escalations, problem management, measurement and reporting, Monitoring and on-duty shift support services, SLA Management, OLA Management, WAR ROOM Co-ordination, Relationship Management
Accountabilities, Competencies & KPIs
Detailed description of Role:
Core Competencies
Knowledge and skills:
Qualifications and Experience
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