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Senior Call Center Operators( Three Positions)
Job by Shabelle Bank
(Job Id:
402752
| 1171 Views)
Posted
00
UNK
Category:
Accounting and Finance, Social Sciences and Community
Location:
Jigjiga, Head Office, Somali
Career Level:
Senior Level (5+ years experience)
Employment Type:
Full time
Salary:
As Per Shabelle Bank Scale Salary Plus attractive Benefit Package
View Jobs by this company
Job Description
Main
Duties:
Manage and resolve customer complaints.
Identify and escalate issues to supervisors.
Provide product and service information to customers.
Keep management informed on issues and problems
Answering Customer questions regarding best practices or difficult calls.
General Responsibilities
Record call log.
Manage large amounts of inbound and outbound calls in a timely manner
Respond to the needs of customers and provide good service
Supporting Branch Officers with complaints that they received
Job Requirement
Degree in Social science, Accounting and Finance or related fields with five (5) years of experience.
Specialist skills in Microsoft Excel and Google Sheets
Special experience in call center and related will an advantageous.
Having working experience for Call center Shabelle Bank is advantageous.
Computer skills are mandatory.
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