Purpose of this Role
The role holder will be responsible to deliver functional operations training and acclimatize new hires in the Customer Care Group / touch points (MCN & Value Chain), to the business. Provide product and technical skill update as at when due.
Key Accountabilities
Delivery of Training, Coaching and Facilitation - Staff
Training Manual
Training Impact
E-Learning Usage / Uptake
Qualifications & Experience
Functional Competencies
Behavioral Competencies