The International Rescue Committee (IRC) responds to the world's worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. IRC has been working in Ethiopia since 1999 and is implementing integrated, community-managed programs aimed at improving the quality of lives and recovery of livelihood of the disaster-affected population's through promoting individual participation, strengthening institutions, and emergency response.
Scope/Summary of the Job
The Client Responsiveness and Accountability (CRA) Officer will be responsible for ensuring the implementation of client feedback channels which are relevant to clients and to program teams. These include design and administration of surveys, focus group discussions, community meetings, the toll-free line, suggestion boxes and other active and reactive feedback mechanisms. The CRA Officer will ensure that all data collected through the different channels is analyzed and reported to inform timely decision making. S/he will ensure that the Feedback Registry and other tools developed in CommCare, MiCollab and KOBO are fully functional, secure and being used by the MEAL Assistants and CRA focal points in all field locations.
Working Relations
RESPONSIBILITIES AND TASKS
Desirable: