Develop strong relationship with the business community, ensuring clear understanding of business environment and user requirements
Act as primary end-user contact in the delivery of IT service requests
Provide effective communication to relevant parties.
Supports the IT Team to proactively look for potential business improvements by evaluating the existing best IT related practices (inside/outside JTI), share the information among the IT Team.
Conduct proactive monitoring of IT systems performance and execute required maintenance activities to ensure stable and reliable performance.
Apply required updates and fixes, ensuring minimum impact on business operations.
Work closely with the IT solutions team to acquire requisite expertise and system documentation to support implemented solutions, in accordance with the agreed-upon operational support model
Provide the necessary support to develop and maintain the entity-level IT disaster recovery plan (DRP), based on the business impact assessment (BIA)
Communicate identified deficiencies and coordinate the implementation of agreed-upon corrective measures
Specific tasks include but are not limited to maintaining an up-to-date IT inventory, timely software license renewal and hardware replacement/procurement in line with the established refresh cycle (including workplace and collaboration tools)
Job Requirement
knowledge, Skills, Experience Required Education:
University Degree in Computer or Technical Science or strong IT background
Work Experience:
2+ years’ experience in the IT discipline.
Preferred background of employment experience supporting multinational companies and/or enterprise IT infrastructure. Good working knowledge of business and related processes in FMCG industry Ability to communicate well in English – Writing & Speaking